Post by Andrews & Arnold Ltd (AAISP)

110d

The idea of a company / official presence on the #fediverse is a tricky one, I know. But it is also a really powerful feature on twitter for interacting with customers, and even being publicly called out for something by customers. Working with companies is the main reason I still use twitter.

So we are feeling our way on this, and trying to do it right. It is not for any sort of "advertising". It is for helping customers.

Comments and feedback always welcome.

^RevK, director. @revk

Edited 110d ago

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91d

@aaisp @revk Really good to see you leading the way on this. Of course on twitter people are often encouraged to interact with companies via direct message. This seems less secure here, at least for now. Of course with twitter in the hands of EM the security of messaging on that place is moot.

Still, this is a useful channel for you to connect with people.

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90d

@vectamouse @revk I would try to encourage people not to share any personal details even on DMs to be honest, but I also suspect most people will be happy discussing a fault, etc. DMs on twitter have plenty of people in twitter that can see the DMs. Here it will be your instance admin that could see them. I'd think both are "as bad" as each other really.

But we'll go with whatever customers want in each case.

^RevK

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